If you are hired to this position, you will be employed by Magnit Global. You will not be employed by City National Bank.

The Opportunity

Responsible for the investigation and processing of payment fraud claims and disputes with precision and quality. They must be confident when interacting directly with colleagues and clients via phone, letter or email to discuss claim decisions, obtain additional details or follow-up on existing claims within the regulatory defined guidelines, as well as, the banks policies and procedures. The incumbent will also be accountable for ensuring provisional and final credits are processed timely and accurately. In addition to other fraud department functions as assigned by management, which may include but are not limited to, reporting, quality reviews, identification of miss/near miss opportunities etc. A successful Payment Claim Specialist will be able to navigate multiple technologies while fulfilling business needs, providing a premiere client experience and has an in-depth knowledge of the various payment methods.

Candidates local to Newark, DE or Phoenix, AZ will be considered for this onsite schedule. 

The Responsibilities

• Demonstrate resiliency and adaptability in a fast-paced environment
• Take ownership of each client interaction while treating them with respect and responding with empathy
• Approach problems logically and with good judgment to ensure the appropriate customer outcome
• Demonstrate personal excellence including punctuality, integrity, and accountability
• Comfortable in a metrics driven environment that requires the ability to prioritize and multitask
• Think critically and exercise independent judgement
• Requires knowledge of bank procedures and/or regulatory requirements to process transactions, such as claim provisional credits and/or debits to client accounts as needed
• Process tickets for chargeback credits, representment debits and pre-arb credits to the appropriate General Ledgers.
• Process and review various reports to track progress of the claims or perform necessary steps of actions as needed.
• Perform quality checks of claims for accuracy and feedback for the claim intake team.
• Performs additional duties as assigned.

The Qualifications

• Minimum 2 years’ experience in general office, claims processing or fraud related functions
• Advanced computer experience required (e.g. MS Word, Outlook and Excel)
• Must work well in a team environment, as well as independently.
• Knowledge of Regulation E and Regulation Z is a plus
• Bachelor's degree or equivalent work experience

This is the pay range that Magnit reasonably expects to pay for this position: $19.90/hour - $26.53/hour

Benefits: Medical, Dental, Vision, 401K