If you are hired to this position, you will be employed by Magnit Global. You will not be employed by City National Bank.

This role requires an onsite presence 5 days a week

The Opportunity

This position is responsible for conducting day-to-day support of the Deposit Operations department. Key responsibilities include the following: Day 2 Check Fraud, Collections, Deposit Account Control Agreements, and Electronic Check Adjustment related activities. Additional duties include case intake, investigation, follow-up, and resolution. Colleague will represent the department to both internal and external clients in response to inquiries and requests.

The Responsibilities

• Responsible for performing second day Check Fraud, Check Collections, Deposit Account Control Agreements, and Electronic Check Adjustment related activities utilizing various systems to assist in case intake, investigation, follow-up, and resolution.
• Utilize banking systems to review account/transaction histories, locate check copies, research deposits/offsets, and review affidavits.
• Responsible for processing new claims, faxing/emailing/mailing out hard copies of claim documentation, as well as performing follow-up to determine status of existing claims.
• Review and respond to inquiries regarding various functions within the unit.
• Provide a high level of customer service to both internal and external clients by providing accurate and concise information.
• Make wise, informed decisions within the guidelines of bank policy, department procedures and check requirements for negotiability.
• Ability to complete assigned duties timely and efficiently with minimal supervision. Provide feedback and update leadership regarding trends observed.

The Qualifications

• Minimum 1 year of experience in financial services.
• Minimum 1 year of experience with Outlook and Microsoft Office Applications.
• Must be able to work in an accurate and effective manner in a fast-paced deadline-oriented environment.
• Exercise good judgment in making decisions that impact client accounts and City National Bank operations.
• Good oral and written communication skills.
• Excellent organizational skills and detail oriented.
• Ability to multi-task while maintaining a high level of quality and efficiency.
• Requires knowledge of complex Bank products/processes and legal/regulatory requirements.
• Strong communications skills to handle complicated or sensitive information to clients, account officers, or other outside parties.
• Thorough knowledge of features of a check and characteristics of fraudulent items.
• Experience working in a fast-paced environment that demands strong organizational, technical, and interpersonal skills.

This is the pay range that Magnit reasonably expects to pay for this position: $25.00/hour - $33.00/hour

Benefits: Medical, Dental, Vision, 401K